We help Illawarra tradies and local businesses get found online, build websites that convert visitors into real calls, and grow with a digital partner who speaks plain English — no jargon, no lock-in.
✓ No Lock-in Contracts
✓ Plain English Reports
✓ Illawarra Locals
9+ yrs
Serving the Illawarra
5.0 ★
Google Rated
100%
Jargon
Free
What We Do
Get found on Google when locals search for what you offer — on maps and in the main results.
A site that looks sharp, loads fast, and turns visitors into phone calls and enquiry forms.
Own the Google Map Pack and make sure every local customer finds — and chooses — you.
What We Do
Top Gong Digital Marketing was founded in 2016 by Sarah Tobin, who built her expertise in SEO and website investment before turning her passion into an agency dedicated to helping Illawarra businesses shine online.
We’re not a big faceless agency in Sydney. We’re your neighbours. We understand the Wollongong business landscape, we speak your language, and we don’t vanish after you’ve paid the invoice.
Our mission is to shine a light on local businesses online — helping you get found by the right customers and turning your website into a real lead machine, with no jargon and no spin.
Why Top Gong
If you’ve been burnt by a digital agency before — or you just want someone who’s straight with you — you’re in the right place.
We live here, work here, and understand this market in a way a Sydney agency simply can't. That local knowledge makes a real difference to your rankings.
You'll never get a report full of numbers you don't understand. We explain what we're doing in terms that matter — more calls, more enquiries.
Our best client relationships run for years. When we know your business inside out, we do our best work for it. No disappearing acts, no pressure.
We set honest expectations from day one. Most local businesses see movement within 90 days, and we track it so you can see exactly what's happening.
Client Results
Here’s what Illawarra business owners say after working with Top Gong.
“We’ve worked with other SEO agencies before and never really understood what we were getting. Sarah explained everything in plain language, set realistic timelines, and our website is actually getting enquiries now.”
Robert Alcorn
Local Business Owner, Illawarra
“As a new small business owner with no prior knowledge of websites or SEO, I was really happy with how Sarah and the team explained everything in layman’s terms. Always there to help — and quickly.”
Catherine Duncan
Small Business Owner
“As a new small business owner with no prior knowledge of websites or SEO, I was really happy with how Sarah and the team explained everything in layman’s terms. Always there to help — and quickly.”
Catherine Duncan
Small Business Owner
5 Star Google Rating
Our Process
No surprises, no mystery — from your first call to real Google rankings.
A no-obligation 20-minute call where you tell us about your business and goals. We listen — properly.
A clear, honest plan — what we recommend, why, what it costs, and what to realistically expect.
We handle the heavy lifting. You'll always know what's happening without needing to chase us.
Monthly plain English reports — rankings, enquiries, calls. The numbers that actually matter.
What We Do
Most agencies give vague answers. Here’s what Illawarra businesses can realistically expect.
Most agencies give vague answers. Here’s what Illawarra businesses can realistically expect.
If people visit but don’t call, the problem isn’t your business — it’s your website.
Service Area
Based in Wollongong, we serve local businesses across the Illawarra region and along the NSW east coast.
We understand the community, the local competition, and what it takes to stand out online in this market. Being local isn’t just a selling point — it genuinely changes your results.
Wollongong
Kiama
Dapto
Albion Park
Helensburgh
South Coast NSW
Shellharbour
Nowra
Unanderra
Thirroul
Berry
East Coast Australia
Service Area
Based in Wollongong, we serve local businesses across the Illawarra region and along the NSW east coast.
Honestly — most local Illawarra businesses start seeing real movement within 60–90 days of an SEO campaign starting, with meaningful results building from there. SEO isn’t a quick fix, but it’s one of the most valuable long-term investments you can make. Unlike paid ads that stop the moment you stop paying, good SEO keeps building. We set clear expectations from day one and track everything so you can see exactly what’s happening.
The honest answer is: it depends on your goals, your competition, and how fast you want to grow. We don’t believe in one-size-fits-all packages. After your free discovery call, we’ll put together a clear proposal in plain English — no lock-in contracts, no hidden fees. One extra job a month from your website often covers the whole investment.
The honest answer is: it depends on your goals, your competition, and how fast you want to grow. We don’t believe in one-size-fits-all packages. After your free discovery call, we’ll put together a clear proposal in plain English — no lock-in contracts, no hidden fees. One extra job a month from your website often covers the whole investment.
Not always. Sometimes a full rebuild is the right answer — especially if your current site is on an outdated platform or was built without SEO in mind. In other cases, targeted improvements can make a significant difference. We’ll give you an honest assessment after we’ve had a look. We won’t recommend a rebuild just because it’s a bigger job for us.
Yes — and it’s one of the things we do best. We understand exactly what a plumber, electrician, roofer, or landscaper in Wollongong needs from their digital marketing. You need the phone to ring with real jobs, not just website traffic. We build and optimise websites specifically to generate enquiries from local customers who are ready to book.
A typical package includes: on-page optimisation across your key pages, regular content creation (articles, service pages, location pages), Google Business Profile management and review strategy, technical SEO monitoring, link building, and monthly reporting in plain English. You’ll always know what we did, why we did it, and what it means for your business.
Absolutely. While we’re proudly based in Wollongong and primarily serve the Illawarra region, our SEO campaigns, content strategy, and website design services are available to businesses anywhere on the east coast of Australia. Just give us a call or drop us a message and we’ll have a chat.
A free 20-minute discovery call is all it takes to find out exactly what’s possible for your business online — no obligation, no jargon, just a real conversation.